Data Protection

Our Commitment to Data Protection

atoll-puma is committed to protecting your personal data and respecting your privacy. This document outlines how we handle personal data in compliance with Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Data Controller

atoll-puma is the data controller responsible for your personal data collected through this website. Our contact details are:

atoll-puma
Unit 14, 127 Industrial Avenue
Smithfield NSW 2164
Australia
Email: [email protected]

Types of Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: First name, last name, title
• Contact Data: Email address, postal address
• Technical Data: IP address, browser type and version, operating system, time zone setting
• Usage Data: Information about how you use our website
• Project Data: Information you provide about your window project requirements

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data for specific purposes
• Contractual Necessity: Where processing is necessary to fulfil a contract with you or take steps at your request before entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights
• Legal Obligation: Where processing is necessary to comply with legal requirements

How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer service
• To prepare quotes and process orders
• To manage our relationship with you
• To improve our website and services
• To administer and protect our business and website
• To comply with legal and regulatory requirements

Data Sharing

We may share your personal data with:

• Service providers who assist with website hosting, analytics, and business operations
• Professional advisers including lawyers, accountants, and insurers
• Government bodies and regulators where required by law
• Third parties in connection with a business transfer or acquisition

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

International Transfers

Your personal data may be transferred to and processed in countries outside Australia. Where we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and third parties who have a business need to know.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

Your Rights

Under Australian privacy law, you have certain rights in relation to your personal data:

• Right of Access: You can request access to the personal data we hold about you
• Right to Correction: You can request that we correct any inaccurate or incomplete data
• Right to Erasure: In certain circumstances, you can request that we delete your personal data
• Right to Object: You can object to processing of your personal data in certain circumstances
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

Exercising Your Rights

To exercise any of your rights, please contact us using the details provided above. We will respond to your request within a reasonable timeframe, typically within 30 days.

We may need to verify your identity before processing your request. If your request is complex or you have made multiple requests, we may need additional time and will notify you accordingly.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Website: www.oaic.gov.au

Changes to This Document

We may update this data protection information from time to time. We will notify you of any significant changes by posting the new version on our website with a new effective date.

Contact Us

If you have any questions about this data protection information or our privacy practices, please contact us at:

Email: [email protected]
Address: Unit 14, 127 Industrial Avenue, Smithfield NSW 2164, Australia